Featured PROJECTS
Authorize.net Support Center
The support center redesign for Authorize.net (a Visa company) was both a migration from an Oracle platform to a Salesforce platform, along with a complete redesign of the information architecture
The Authorize.net support center provides a payment gateway for Visa SMB clients and would be designed along with the support center for CyberSource.com which serves Visa's enterprise and large business clients.
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Visa Executive Dashboards
I was charged with UX Research and UX Design for all Visa business units executive dashboards.
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Business units included operations, security, workforce, projects, and financials.
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I worked with members of each unit to determine the needs of their C level
executives.
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Visa Global Operation Certification
The Global OpCerts UI introduces a uniform online tool and process to clients for entering quarterly metrics required for calculating charges and fees owed to Visa.
The rollout of this first time tool was a major success as it expedited the complex process for financial institutions around the globe and received praise from financial teams.
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Pulse Secure Console Dashboards
As lead designer taking over all design for the Pulse Secure products, I collaborated with product management to initiate an overhaul of all client facing console screens and functionality.
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Each product feature would have an updated dashboard.
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Pulse Secure VPN/Workspace Client
As lead UX designer for all Pulse Secure products, I collaborated with business, product management, and development teams to overhaul client facing mobile device product user interface and user experience features while rebranding the earlier releases of company VPN products.
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